Important Information for Ontario Works Clients in Light of Canada Post Work Disruption

In response to the Canada Post work disruption, the City of Windsor has implemented its contingency plan to ensure Ontario Works clients receive their income support cheques and Reloadable Payment Cards (RPC).

All recipients who receive payments through direct deposit will continue to do so, and will not be affected by the postal disruption. Recipients who receive their income supports by cheque will be required to pick them up in person. If a recipient is issued a new Reloadable Payment Card, those will also be available on-site.

Cheque Distribution Centre Information

December monthly assistance cheques will be available for pickup as follows: 

Date	Time	Location for those who receive services in the Windsor Office	Location for those who receive service in the Leamington Office
Friday, November 29, 2024	1:00 to 4:00 p.m.	350 City Hall Square West, Lobby, Windsor, Ontario	33 Princess Street, Leamington, Ontario
Monday, December 2, 2024	1:00 to 4:00 p.m.	350 City Hall Square West, Lobby, Windsor, Ontario	33 Princess Street, Leamington, Ontario

Recipients need to bring two pieces of government identification, one of which must have a photo. Individuals cannot pick up cheques or RPCs on behalf of another individual. Before proceeding to the cheque distribution location, please call 1-800-808-2268 to ensure your cheque has been printed. Status of payment can also be viewed on the MyBenefits app. 

Individuals picking up cheques on behalf of third party vendors must present a letter from that vendor authorizing the pick up of the cheques as well as a piece of government identification with a photo. 

If you require more information, please contact your Ontario Works Caseworker at 519-255-5200.

Also see City of Windsor Service Update Due to Canada Post Work Disruption for information on other affected City of Windsor services.