City of Windsor Service Update Due to Canada Post Work Disruption
In light of the current Canada Post work disruption, the City of Windsor offers the following information on outgoing and incoming payments, and October Ontario Works cheques and payment cards. Information on services not included here may be provided as needed if the disruption continues for an extended period.
Payments to Vendors
The City of Windsor has taken steps to ensure that vendors who rely on payments will continue to receive the best possible service due to the ongoing Canada Post work disruption.
Vendors who receive their payments through direct deposit will continue to have cheques deposited into their bank accounts as usual.
Vendors who regularly receive their payments by cheque through the mail will need to pick up their cheque at 350 City Hall Square West, open Monday to Friday (excluding holidays), 8:30 a.m. to 4:30 p.m., at the 1st floor counter Finance Window.
Before leaving to pick up a cheque, vendors are asked to call 311 to ensure it has been printed. When picking up cheques, the following will be required:
- An official letter from the vendor authorizing the individual to pick up the cheque
- Two pieces of valid government identification (one with photo)
- Signature from the individual for any cheques that are picked up
Due to the volume of cheques, you may experience delays.
Any cheques not picked up will be mailed once postal delivery service resumes.
For more information on vendor payments, please contact 311 or send your questions to appayment@citywindsor.ca by email.
Payments to the City (Including Property Taxes)
All City Departments will continue to remain open and accept in-person payments for services provided.
For individuals wanting to mail in payments to the City of Windsor, payments can be couriered to the following address:
City of Windsor Finance Department c/o 400 City Hall Square East Windsor, Ontario, N9A 7K6
Please allow additional time for the delivery and posting of payments to your account.
Property tax payments can also be made through the following methods:
- At an approved bank, credit union or trust company
- By telephone or online banking
- With your mortgage payments at your financial institution
- At the 350 City Hall Square West 1st floor drop-off box (cheques only).
The City also offers three convenient pre-authorized payment plans.
October Ontario Works Cheques and Payment Cards
The City of Windsor will once again implement their contingency plan to ensure Ontario Works clients receive their October income support cheques and reloadable payment cards (RPCs).
Direct Deposit Recipients
All recipients who receive payments through direct deposit will continue to do so, as direct deposits will not be affected by a postal disruption.
Cheque Recipients
Ontario Works clients who receive payment by cheque or direct bank deposit statements with a bus pass and those issued a new reloadable payment card will be able to pick up their October monthly assistance at the locations listed below.
Cheque Distribution Centres
October monthly assistance cheques will be available for pickup as follows:
Windsor Office Recipients and Vendors:
Monday, September 29, 2025, from 12 p.m. to 4 p.m., and Wednesday, October 1, 2025, from 9 a.m. to 4 p.m.
400 City Hall Square East, Suite 102, Windsor
Leamington Office Recipients:
Monday, September 29, 2025, from 1 p.m. to 4 p.m., and Wednesday, October 1, 2025, from 11 a.m. to 4 p.m.
33 Princess Street, Leamington
Recipients must bring two pieces of government-issued identification, one of which must have a photo. Individuals cannot pick up cheques or reloadable payment cards (RPCs) on behalf of another individual. Before proceeding to the cheque distribution location, please call 1-800-808-2268 to ensure your cheque has been printed and is ready for pick-up. Status of payment can also be viewed on the MyBenefits app.
Daily Cheques
Daily cheques will continue to be held for pick-up by clients at the above-noted locations.
Other City Services
Further updates will be provided, as needed, by the City of Windsor on other service modifications as the Canada Post work disruption progresses.
Residents are encouraged to visit CityWindsor.ca to use our e-services or contact 311 for assistance.