Residents can request an inspection of City trees if they suspect there is an issue affecting the health and safety of the tree. The City’s certified arborist can inspect for a wide range of issues including: 

• Tree health: leaf loss, discolouration, disease symptoms
• Tree physical form and storm damage
• Reporting illegal cutting or removal of trees
• Trim request
• Removal request
• Pre-construction, lot severance, driveway installation or other property management issues
• Insects: wasps, bag worms or others
• New tree planting

Tree Service requests will be attended to by one of the City’s qualified certified arborists. The timeline for inspections will vary based on the priority and nature of the requests.

• Emergency calls during significant storm events will be attended to as soon as possible, usually within one day.
• Standard service requests, trimming removals, etc., will be attended to within approximately one week unless received during emergency situations.
• Requests for information and seasonal service requests, such as tree planting, will be attended to within one month.