Service Line Warranty Program

• The City of Windsor, in conjunction with Service Line Warranties of Canada, also known as SLWC, offers an optional Service Line Warranty program to homeowners. 
• Participation is optional and voluntary for homeowners in Windsor.

Did you know?

• Homeowners are responsible for the water service that runs from outside the home to waterstop at property line. Homeowners are responsible for the sewer service lines that run from outside the home to the public main.
• When your service line breaks, leaks or clogs, the repair could cost thousands of dollars. That’s why the City of Windsor has selected Service Line Warranties of Canada (SLWC) — a premier provider of home emergency repair programs to homeowners — to offer Exterior Water Service Line Coverage and Exterior Sewer/Septic Line Coverage to Windsor homeowners.

• Many homeowners are not prepared to handle the high costs of unexpected water service or sewer/septic line breakdowns. Plans from SLWC give homeowners financial relief from the cost of covered repairs. An optional plan from SLWC can help protect Windsor homeowners from potentially expensive repair costs.

Who is Service Line Warranties of Canada?

• Service Line Warranties of Canada or SLWC is a private company that provides optional water and/or wastewater warranty plans to homeowners.
• SLWC is an accredited Better Business Bureau organization that has maintained an A+ rating.
• SLWC’s program was approved by Windsor City Council.

Why has the City of Windsor chosen to work with SLWC to offer warranty plans?

• To educate residential property owners about their responsibilities for the maintenance, repair and replacement of water and sewer service lines.
• To make available to residents optional affordable protection for unexpected costs of repairing or replacing non-functioning water and services lines.
• The property owners can be assured that all repairs are performed to code and that all appropriate permitting is pulled. Additionally, SLWC only uses qualified local contractors so repair dollars stay within the community helping the local economy.
• Reduce expense to property owners and the City because the Plans encourage residents to report water and sewer leaks in a timely manner. Timely water line repairs conserve water and reduce water loss. Timely sewer line repairs minimize wastewater pollution helping the environment.
• Other cost savings for the City expected is with fewer calls and involvement of City personnel regarding infrastructure that is the responsibility of property owners.
• SLWC does offer the City itself compensation, on an annual basis, 5% of the revenue from warranty products collected from homeowners for allowing the use of the City logo on the warranty offering letters that homeowners receive. The support of the City alerts residents of the legitimacy of the program resulting in more enrolments, which in turn allows SLWC to offer the warranties at lower prices to residents because of the increased participation. The revenue the City receives helps to keep Windsor’s water and wastewater/storm rates among the lowest in Ontario.

Is this a City program?

• This is not a City program, but rather SLWC is a program partner. As such, SLWC is solely responsible for the administration and service of the warranty programs.
• A homeowner, who chooses to enroll in this Program, should do so with the understanding that the City in no way warrants or is liable for the work or performance of SLWC. The City wishes to make residents aware of the availability of this product since water and sewer line repairs can be very expensive.

Did the City provide customer info for the marketing letters?

• The City (nor ENWIN Utilities) did not sell or otherwise provide resident names or addresses as part of this program. SLWC purchased from a third party a list of city residents and pays for all aspects of the program including marketing, customer service and repairs

Program Details

The Service Line Warranty program provides water and sewer service line warranties to cover repair costs to the private portion of the service lines. These warranty plans are:

Important information for Windsor residents

• The City of Windsor continues to offer its Private Sewer Replacement Program as per Bylaw 4921 to address costs related to the total replacement of the Private Drain Connection.
• The homeowner solely owns the Private Drain Connection as per Bylaw 4921, which is the sanitary sewer waste piping that runs from the residential dwelling to the municipal sewer system.
• The Replacement Program provides a one-time rebate up to $2,000 or in certain circumstances a 50% rebate where the homeowner chooses to replace and/or rehabilitate the entire Private Drain Connection from three (3) feet within the dwelling to municipal sewer system.
• This program does not cover partial replacement or repairs to the Private Drain Connection.
• Please visit Private Sewer Replacement Program for more information

Are the warranty plans considered insurance?

• The Plans are a warranty service plan offered by SLWC as an independent private provider. Although the Plans use terms like deductible, coverage and exclusions the Plans are not insurance, but a contract pledge to arrange a contractor to repair your service lines.
• Ask your insurance provider if your policy covers repairs to water and sewer line systems. If your policy does not cover water or sewer utility lines, consider the Service Line Warranty program.

How to sign up

• To sign up or get more details about the program, contact: