Windsor 311 Mobile App Troubleshooting

Having trouble using the Windsor 311 mobile app? The tips below can help resolve the most common issues.


Please note: Some older devices or operating systems may not support some features of the app.

Before You Start

To use the Windsor 311 mobile app, you will need the following:

  • A smartphone or tablet
  • An Apple (iOS) or Android device
  • The Windsor 311 mobile app installed from the App Store or Google Play
  • An internet connection (Wi-Fi or mobile data)
  • Location Services enabled (recommended)

I can't Submit a Service Request

If your request will not submit:

  1. Close and reopen the app.
  2. Restart your device.
  3. Try submitting your request again.
  4. If the issue continues, uninstall and reinstall the app.

I Can't Find the Type of Issue I Want to Report

The app may suggest issue types based on the description or photo you provided.

If you don't see the issue you're looking for:

  • Review the suggested issue types.
  • Select Add Issue Type to view the complete list.
  • Contact 311 or submit your request through 311 Online.

The App Can't Find My Location

If the app is unable to detect your location:

  • Make sure Location Services are enabled on your device.
  • Check that the Windsor 311 mobile app has permission to access your location.

Don't want to share your location?

You can still report an issue by manually moving the map pin to the correct location.

The Location on the Map is Incorrect

Sometimes your device's location may not match where the issue occurred.

To update the location:

  • Touch and drag the map to find your location.
  • Drag it to the correct location and click the add button.

I need to Update My Contact Information

To update your name, phone number, or email address:

  1. Open the "You" section of the app.
  2. Select Edit.
  3. Update your information.
  4. Select the checkmark to save your changes.

Need Help?

If you are experiencing technical issues or would like to provide feedback about the Windsor 311 mobile app:

  1. Open the "You" section of the app.
  2. Select Support and Feedback.

You can also contact 311 or use 311 Online if you are unable to submit your service request through the app.